Personnel Concerns

Please tell us about your experience with an authorized technician, contractor, employee, or field agent. We’re here to listen and help you document concerns clearly and safely.

Who are you?

• I’m an existing subscriber
• I’m not a subscriber

What to report

• Behavior and professionalism concerns
• Soliciting payments for faster installation/repair
• Legitimacy/identity concerns
• Harassment, intimidation, or inappropriate conduct

Official customer care channels (reference)

For internet/landline concerns and to create a repair ticket, contact official PLDT support channels:

• Facebook: PLDT Cares
• Messenger: PLDT Cares
• Hotline: 171

If you personally experienced loss of service due to port transfers, submit details via the complaint form.